Have visibility of the order: real-time tracking, from the moment it is placed until it reaches the field technician.
The technician receives email communications for scheduling, collection confirmation and validation notices, up to the NPS, to evaluate the experience.
To ensure the effectiveness of communication, messages are also sent via WhatsApp with notices regarding the collection that will be carried out.
The technician also receives confirmation of the appointment and the tracking link via SMS on the day of collection.
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